Store Terms and Conditions

1. General Overview

These terms and conditions (Store Terms) govern your use of the online store (Store) provided on the PetsforHomes website. By making a purchase through our Store, you agree to these Store Terms in addition to the existing Registration Terms and Advertising Terms. Please review all terms carefully before proceeding with your purchase.

2. Product Descriptions and Availability

PetsforHomes strives to provide accurate descriptions of products listed in the Store. However, we do not guarantee that all descriptions, images, or other content are entirely free of errors. Product availability is subject to change without notice, and items may be limited in stock or discontinued.

3. Pricing and Payment

• All prices listed are in Australian dollars (AUD) and include any applicable taxes.
• PetsforHomes reserves the right to adjust prices at any time without prior notice.
• Payments can be made securely via our approved payment gateways (e.g., PayPal, Stripe). By completing a purchase, you confirm that all payment information provided is accurate and that you are authorised to use the chosen payment method.

4. Order Confirmation and Processing

• An order confirmation will be sent to your registered email address once your order is placed. This confirmation does not guarantee acceptance of your order but acknowledges receipt.
• PetsforHomes reserves the right to cancel any order, in whole or in part, for reasons such as product unavailability, suspected fraudulent activity, or errors in pricing or product information.

5. Shipping and Delivery

• Shipping times and costs are provided during checkout and may vary based on location and shipping options selected.
• PetsforHomes is not responsible for delays caused by third-party delivery services.
• Ownership of products transfers to you upon delivery to the shipping address provided.

6. Returns and Refunds

• PetsforHomes offers returns on eligible items within 14 days of delivery, provided that the product is unused, in original condition, and accompanied by all original packaging and accessories.
• Certain products, such as perishable goods, customised items, or hygiene-related products (e.g., pet grooming supplies) are non-returnable unless they are faulty or damaged.
• Refunds will be processed using the original payment method. Return shipping costs may apply unless the return is due to a defect or an error on our part.

7. Product Warranties

• Where applicable, products sold through our Store may be covered by a manufacturer’s warranty.
• Please refer to the product description or packaging for specific warranty details. To the extent permitted by law, PetsforHomes excludes all other warranties, express or implied, regarding products purchased through the Store.

8. Consumer Guarantees

Nothing in these Store Terms excludes or limits your rights under the Australian Consumer Law, including guarantees regarding the quality, suitability, and fitness for purpose of products purchased.

9. Limitation of Liability

• To the extent permitted by law, PetsforHomes is not liable for any loss, damage, or injury resulting from the purchase or use of products sold through our Store, except where the law imposes a non-excludable guarantee.
• Our liability for any claim, whether arising in contract, tort, or otherwise, is limited to the replacement of the product, repair of the product, or a refund of the purchase price.

10. Privacy and Data Protection

• Your personal information will be handled in accordance with our Privacy Policy, which is available on our Website. By purchasing from our Store, you consent to the collection and use of your information for order processing, fulfilment, and other related purposes.

11. Governing Law

These Store Terms are governed by the laws of New South Wales, Australia. Any disputes arising from the use of our Store or related purchases shall be resolved under the jurisdiction of the courts of New South Wales.